What should I consider when ordering?
First of all, you need to pay attention to the fact that the member form that you will fill in when registering contains complete and updated information. In case of any problem after your order, our customer representatives will contact you by making use of your contact information in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problems during cargo delivery, you should write your address in full detail.
How can I order?
In order to place an order on our site, you must first become a member of our site. After creating your membership, you can add the product to your cart by choosing the color and size you like by going to the page of the product you want to buy and pressing the "Add to Cart" button. Afterwards, you can place your order by clicking on "My Cart" on the top right of our page, after the shipping and delivery information that the system will ask you, and then place your order.
With which shipping company will my order be sent?
The cargo companies that you will send your orders on our site will appear in the order stages and you have to choose.
What is the shipping fee?
The shipping fee to be calculated by the system based on your shopping on our site will be specified during the selection of the cargo at the order stages.
I placed my order, what happens next?
After your order reaches our system without any problems, we will send an e-mail indicating the details of your order to your e-mail address that you used to create a membership to our site. Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible without any problem. Your order will be shipped within 4 business days at the latest after we receive it. When your product is delivered to the cargo company, we will send you an e-mail again and you will be informed about the cargo. You can make your payments with one of Visa, Visa Electron and Mastercard credit cards, Bank Transfer options.
How can I track my order status?
You can follow all the orders you have placed on our site through the My Orders section on your account page after logging in.
My order has been shipped. How can I check his condition?
After you sign up for your order on our site, your orders are listed on your account page. You can follow the status of your order by clicking the shipping link next to your order.
What should I pay attention to when I receive the product?
Open and check the packages that you think are damaged during shipment in front of the cargo authority you receive. If there is any damage to the product, do not take delivery of the product by keeping a report on the cargo company. Do not forget that you have accepted that the cargo company fully fulfills its duty after the product is received.
I forgot my password?
Click on the "I forgot my password" link on the login page and enter the e-mail address you used to register on the site, and an e-mail containing your password will be sent to you in a very short time.
Each product that you take is under the guarantee by the manufacturer.
You can return the product you have bought, without unpacking / destroying / destroying it, without using the product, within the seven (7) day period from the date of delivery. Return the product with a petition or return form containing your product invoice, order number.
Open and check the packages that you think are damaged during shipment in front of the company representative you receive. If there is any damage to the product, do not take delivery of the product by keeping a report on the cargo company. Do not forget that you have accepted that the cargo company fully fulfills its duty after the product is received.
Returns of products that have been opened, used, destroyed, etc. are not accepted.
The customer is obliged to return the product with its condition at the time of delivery and to compensate for the loss of the commercial value of the product due to use.
In the event that the customer returns or withdraws the product, the returned product will be returned within ten (10) days from the date of receipt. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.
In case the product and its packaging detect any opening, deterioration, breakage, destruction, tearing, use and other conditions and if the product cannot be returned as it was delivered to the customer, the product will not be returned and will not be refunded.
For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be contacted.
For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.
Refunds will be made within 2 business days. Credit Card returns will be made within 3 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the “Canceled” warning about your order, all the price will be refunded to your credit card or to the bank where you made the transfer. Refunds made in installments are reflected to your credit card by your bank every month as a plus balance.