200 TL ve Üzeri Alışverişlerde Kargo Ücretsiz!

Gracebrands.com aims for unconditional customer satisfaction.

Free Shipping: For purchases 200 TL and above, the Yurtiçi Kargo services are free of charge. Your purchases will be sent to your shipping address within 7 work days. Before you confirm your purchase, please check your shipping address.

In accordance with the related laws, during the delivery of the product to the receiver, the service providers (shipping firms) at the minimum, requires the following information: the name and surname of the receiver, the TC identification number (for non-Turkish residents passport number, the number of an internationally recognised document equivalent to a passport, or the number of an identification document given by a competent authority of the Turkish Republic). This information will be recorded and securely saved for two years in order to be shared with related authorities if need arises. In case the receiver refuses to share identification information, the purchase cannot be delivered and is taken back to the sender.

Free Return Shipping: If you would like to return the product(s) that you have purchase, you can do so within 15 days free of charge, only by using Yurtiçi Kargo.


RETURN POLICY

    The right to return within 15 days: You can return your purchases by filling out the return form which can be found at the back of your invoice within 15 days after you receive your package.

    In order to carry out the return process of your product, it needs to comply with the return conditions. If you use Yurtiçi Kargo to resend the products that you want to return, there will be shipping no charges. You can call the Yurtiçi Kargo Call Center at 444 99 99 till 10:30 to place your request for the product to be picked up from your address. Call Yurtiçi Kargo and press the “Kurye talep et” [request currier] selection. Call Yurtiçi Kargo and press the “Kurye talep et” [request currier] selection. For individual parcels press “2”. After hearing the selection for “Shipments” you can press “2” to continue.

    Alternatively, you can request for a courier online by the following link: https://www.yurticikargo.com/tr/online-servisler/kurye-cagir. When you are handing your package to the courier, pleascagire put the exchange note inside the cargo and share our cargo code with the courier which is: 498553872. When you directly share this code, your package will be sent to us and there is no additional steps that you need to take.

    Notification of arrival: When the package containing your returned product reaches us, you will be sent a notification e-mail.

    Refunds: Given that the returned product is in accordance with the return conditions, refunds are transferred to your bank within 30 days. The average time for refunds to be reflected to your credit card is 30 work days. However, this process might take longer with debit cards. Due to banking requirements, purchases made with instalments are refunded in the same manner.

    Return Address: Gracebrands.com Internet Depo Adresi, İskenderpaşa Mah., Horhor Caddesi, No:5A Fatih/İstanbul.

    You can contact us at bilgi@gracebrands.com for customer support.

    EXCHANGE POLICY

    Right of exchange within 15 days of the purchase: If you would like to exchange an item that you purchased, you can do so within 15 days of the arrival of the parcel by re-sending the product packaging it in the same way that you received it. In order to carry out the exchange of a product, it needs to comply with the exchange condition.

    Right to exchange: If you use Yurtiçi Kargo to resend the products that you want to exchange, there will be no charge. You can call the Yurtiçi Kargo Call Center at 444 99 99 till 10:30 to place your request for the product to be picked up from your address. Call Yurtiçi Kargo and press the “Kurye talep et” [request currier] selection. For individual parcels press “2”. After hearing the selection for “Shipments” you can press “2” to continue.

    Alternatively, you can request for a courier online by the following link: https://www.yurticikargo.com/tr/online-servisler/kurye-cagir. When you are handing your package to the courier, please put the exchange note inside the cargo and share our cargo code with the courier which is: 498553872.

    When you directly share this code, your package will be sent to us and there is no additional steps that you need to take. When you receive the notification that a courier is being sent to your address for pickup by the shipping company, please make sure that you contact us via Whatsapp at 0506 990 62 63 and send us a picture of the product that you are sending back, and the picture of the product that you want to exchange it with.

    Thank you.


    Return Address: Gracebrands.com Internet Depo Adresi, İskenderpaşa Mah., Horhor Caddesi, No:5A Fatih/İstanbul.

    You can contact us at bilgi@gracebrands.com for customer support.